Shipping & Returns
We encourage you to purchase printable wall art / digital prints to help us save the environment, avoid using packaging and reduce waste.
However, if you have chosen to order Printed & Shipped products, please read the Shipping & Returns policy below.
(Printed & Shipped products only)
THIS POLICY IS FOR PRINTED & SHIPPED PRODUCTS ONLY.
DIGITAL PRINTS / PRINTABLE WALL ART POSTERS ARE DELIVERED INSTANTLY. Please read more about printable art in FAQ.
LOCATIONS: We ship worldwide and offer FREE shipping over $55 USD ($69 AUD).
For orders under $55 USD there is a flat shipping rate of $7.70 USD.
For orders $55 USD or more shipping is Free.
If you purchase in another currency the price is converted accordingly.
E.g, if you purchase in EUR, the shipping rate is approx. EUR 6.60 and delivery is Free over EUR 45.; if in AUD, the shipping rate is approx. AUD 9.90 and delivery is Free over AUD 69.
SHIPPING TIMES: Our standard shipping time is 3 - 10 business days after the product is ready (unless there are unforeseen circumstances). Please note that in the current COVID environment there might be delays in shipping.
PROCESSING TIMES: Our order processing time is 1 business day. In most cases the order is processed on the Same Day it is received.
SERVICE PARTNER: We partner with Printful for printing and shipping service. Printful has developed one of the most advanced production and shipping systems on the internet. We manufacture everything to order so that your creations are always exclusive and made especially for you. Immediately after you complete your purchase, your order is sent to the production facility, manufactured and packaged with great care.
If for some reasons the products arrives to you damaged or faulty, we are happy to take it back within 14 Days.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a
digital image of the damage or defect (along with a clear description of the problem) in an email to our email address . In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
We do not accept returns due to change of mind or choosing a wrong size. Please select your product carefully.
WHO COVERS THE RETURN SHIPPING COST?
We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Printful (our service partner) representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer. Under no circumstance do We or does Printful (our service partner) reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with our support as to how the return should be handled prior to placing the items back in transit.
HOW TO RETURN AN ITEM
Contact us via email to request a return. You must make this request within 14 days of receiving the shipment.
Please include the following in your email:
1. Specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or colour) or a refund.
2. State the product that you want to return.
3. Attach digital images of damaged or defective products to your email.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange, an email will be sent letting you know once the reprint has been initiated.